Maximizing ROI: Measuring the Impact of Holistic Well-Being Programs for Contact Center Agents
In the dynamic and fast-paced world of contact centers, where agents are often the frontline representatives of a company, prioritizing their well-being is crucial. A holistic approach to agent well-being goes beyond traditional perks and benefits, encompassing physical, mental, and emotional health initiatives. But how can organizations measure the return on investment (ROI) of such […]