Inbound & Outbound Call Center Services

Client Reactivation: The Best Retention Strategies with Telemarketing Service

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While efforts to attract new customers should always remain a priority in your marketing strategy, it is equally crucial for every organization to focus on client retention strategies, including targeting dormant customers. Should You Incorporate Telemarketing as part of your Client Reactivation Strategy? It has long been recognized that reactivating (including up sale/cross sale) older …

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How Much Does It Cost to Hire a New Call Center Agent

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It doesn’t matter whether you’re selling products or offering professional services of some sort. If you’re running a business, your customers or clientele will run into problems with your products or services at some point. Even if they’re not facing any problems, they might have questions. That’s just how a buyer-consumer relationship works. To make …

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Why Call Center Agents Need Training and How It Can Cost Your Business in the Long Run

Call center agent training

Businesses need several components to function as a complete unit. One of those components is a call center or contact center. It provides a centralized communication hub through which the business can handle customer queries, provide customer support, generate leads, and make sales.  Here are a few ways you, as a business owner, can use …

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Understanding the Need for Call Center Compliance and How Much It Will Cost Your Business

Call Center Compliance

Running a call center is of the utmost importance for any business that wants to improve customer support. At the same time, it also helps generate leads and improve sales and revenue. In a way, a call center is an integral part of any major business operation.  Of course, running a call center is always …

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Understanding the Impact of Artificial Intelligence on Call Center Technology

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Artificial Intelligence (AI) is a fast-evolving field that has the potential to disrupt the way we live and work. In recent years, we have seen significant progress in various AI domains, such as natural language processing, computer vision, and machine learning. One of the most notable advancements has been the development of deep learning techniques, …

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Understanding Call Center Service Level Standards

Call Center Service Level Standards

Efficient customer service and lead generation are critical to every business. They play a significant role in attracting new customers and retaining existing ones.  Effective customer care and support involve numerous responsibilities, including promptly responding to customer queries and complaints and providing excellent service that meets and exceeds their expectations. Ensuring this allows businesses to …

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How to Determine Whether the Outsourcing Quote Offered by a Call Center Is Worth It

Call center outsourcing quote

Call centers have become indispensable to businesses in today’s fast-paced and competitive landscape. They are valuable assets for customer support, lead generation, lead nurturing, and sales.  Call centers help businesses in several ways. They provide a convenient and efficient way for customers to communicate with the company. This can be for several purposes, including general …

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Top Reasons for Outsourcing Your Inbound Customer Support to a US-Based Call Center Provider

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When it comes to customer support, it is not just about providing basic services like answering questions and resolving issues. It’s also about building customer relationships and helping them resolve their problems. If you are thinking about outsourcing your call center, then here are a few reasons why you should: Hire Warm, Professional US-English-Speaking Agents …

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How Outsourcing Can Improve Customer Service

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Customer service is one of the most vital components of any business. It can make or break a company. Many customers expect a seamless experience, which is among business leaders’ top priorities. In fact, a recent survey shows that customer experience is the top priority for many US and UK business leaders. However, it’s also …

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How Outsourcing Can Benefit Your Home-Based eCommerce Business

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Outsourcing can be an excellent option for your business if you’re a home-based eCommerce business owner. Outsourcing allows you to focus on other essential things, such as growing your online store, expanding your customer base, and improving customer service. It also makes running your startup easier regarding time and money spent on operations, logistics, and …

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Call Center Outsourcing: How to Grow Your Business

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Over the past several decades, call centers have become one of the most important aspects of customer service. They provide a way for a business to interact with its customers on a personal level while keeping costs low and efficiency high.  Call centers are now such an important aspect of business that many companies choose …

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7 Customer Management Tips to Keep Existing Customers Satisfied and Build New Customers

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Client management is a key component of business growth. The more satisfied your customers are, the more likely they will come back to you and tell their friends about your brand or product. However, it’s not always easy to manage clients effectively. You may be overwhelmed by all the different customer service tasks and not …

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6 Important Things to Consider When Outsourcing a Call Center for Your Business

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If you own a business, chances are you’ve had to handle customer service calls at some point. The reasons could be many, from the call volume being too much for your internal team or because your customers prefer to deal with someone in their native language. Outsourcing a call center can be an excellent way …

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What Is Contact Center as a Service (CCaaS)?

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Contact Center as a Service (CCaaS) is a cloud-based solution that enables businesses to outsource their customer service and support functions to a third-party provider. Instead of maintaining and managing an in-house contact center, companies can access a wide range of features and tools through a CCaaS provider, including call routing, IVR, call recording, and …

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Call Center Operations: Outsourcing vs Insourcing

Smiling Woman Working in a Call Center

When running a business, figuring out what to outsource and what to do in-house is a common challenge. As it stands? The answer is pretty straightforward. Outsourcing vs insourcing boils down to the unique needs of your business. What works for one company may not work for another, after all. While you may be worried …

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How Much Does It Cost to Outsource Call Center Services?

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Call centers are a practical bridge between your company and your consumer base. Outsourcing call center services is how you scale your business to remain competitive. Did you know at least 58% of customers contacted customer service at some point in 2020? Call centers ensure your business provides the most frictionless buyer’s journey possible. Outsourcing …

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6 Reasons to Consider Call Center Outsourcing

Small outsourced customer service department

Many companies, small and large alike, hold the firm belief that the best way to ensure a top-quality customer experience is to handle all call center processes and services in-house. While this call center model does offer a wide range of benefits, there are also a wide array of benefits that outsourced call centers can …

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Why Inbound Contact Center Services Are a Good Fit for the Finance Industry

Adhering to compliance regulations is just one of the challenges facing a financial services contact center.

The stakes couldn’t possibly be higher. When it comes to meeting customer needs in a timely manner with precision and accuracy, no industry is more demanding than financial services. The challenges are numerous: The digital world has changed the timing of requests; whereas in past decades, customers expected to talk with an agent during business …

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Never Miss a Donation With Contact Center Services

Your nonprofit organization may benefit from inbound contact center services to better serve your donors.

As a nonprofit organization, you never take for granted the generosity of your donors. But as much as you appreciate them, you can’t always handle the flood of calls. Donations don’t come in on a timed schedule; you’ve got to adapt and adjust your operations to take advantage of the opportunity. You rely on those …

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Closing the Healthcare Communication Gap

Accurate, timely communication is critical in the healthcare industry.

Timely and accurate communication is critical in healthcare. Your team is under constant pressure to be a bridge between healthcare providers and patients, as well as between multiple providers as they coordinate care for patients. A delay in communication can have drastic consequences. Even if it’s not a matter of life or death, a patient …

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Building Relationships Through Inbound Contact Center Services

Build professional relationships with your customers based on human-to-human interactions.

Experts estimate that the average person owns between eight and twelve cars in a lifetime. For the automotive industry, you’re not just thinking about meeting your needs today but also want a timeline of complete customer care for your automotive requirements. Every time you sell, repair, or service a car, you’re building a relationship, hoping …

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The Value of Outsourced Inbound Contact Center Services for the Insurance Industry

A contact center services partner can help with qualifying leads, returning them "hot" and ready for a sales call.

  The insurance industry is complex. Customers know less about the specific products you offer, and much more about the customer experience they receive when they contact your company. At the heart of the best customer experiences is an agent that can put your customer at ease. When looking for a way to protect their …

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Key Reasons For Contractors to Outsource Their Inbound Contact Center Services

Don't miss out on a call that could lead to your next opportunity when you use inbound contact center services from Blue Valley Marketing.

As a contractor, you have a wide range of responsibilities. From meeting with potential customers to checking on job sites or managing inventory, your job involves a lot of roles. On any given day, your responsibilities as a contractor might include: Ensuring safety regulations are followed on site at all times Advising clients Managing work …

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Understanding, Supporting, & Improving Customer Experience

Mapping customer experience out on a table with post it notes and paper

The customer is at the heart of your business values. And your company is dedicated to creating fantastic products and services as you offer the most amazing customer experience. But, the quality of that experience relies on a wide array of factors that need continual consideration and examination as businesses change and grow. In the …

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Why Inbound Marketing Is for B2C, Too

Inbound marketing allows you to reach your audiences with valuable information during their buying process.

When you invest in outbound marketing, such as traditional television and radio advertisements or promotional mailers, you’re forced to wait and see whether any potential customers will respond. You generally have no idea whether any efforts were effective. That’s why many B2C companies turn to inbound marketing. There’s a belief that inbound marketing is the …

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3 Ways Small Businesses Benefit From Inbound Contact Center Services

When small businesses outsource calls to a contact center, it’s more cost-effective than hiring another employee.

As a small business owner, you spin a lot of plates. On any given day, you may be working on payroll, taking a prospect to lunch and sharing a post on social media. After coaching your operations team and helping to update inventory, you barely have time to catch your breath. And all the while, …

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Critical Ways Inbound Contact Centers Benefit B2B Companies

Inbound contact center services for B2B can help with taking orders or scheduling appointments.

Taking care of existing customers or trying to drum up new business: that’s the constant debate for B2B companies looking for ways to maximize their revenue. When it comes to both business development and customer experiences, it would be ideal if there were a dedicated set of employees, always ready to help customers and capture …

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Inbound vs. Outbound Marketing: Is One Better Than the Other?

Settling the Score on Inbound vs. Outbound Marketing Proponents of inbound marketing often state that outbound marketing is disruptive, interruptive and non-permissive. However, what these inbound marketing supporters fail to see is that more than half of marketers see outbound as their number one source of acquiring leads. The inbound vs. outbound marketing debate will …

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Addressing the Inbound vs. Outbound Marketing Dilemma

Inbound vs. Outbound Marketing: Is One Better Than the Other? Now that we’re firmly planted in the 21st century, you need a marketing strategy that works with present-day realities. Relying on past methods isn’t enough. Yet many businesses are finding that abandoning proven strategies for the sake of new channels doesn’t always produce satisfying results. …

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Reactivation: Gaining Back Your Customers

Utilizing Telemarketing for Reactivation Efforts While efforts to pull in new customers should always be a priority in your marketing strategy; it is important for every organization to also focus on the reactivation of old customers. It’s less costly to bring back old customers than to attract new ones but you must be strategic in …

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Why You Should Outsource Your Telemarketing Services

Telemarketing has for decades been one of the top methods by which companies increase their sales and gain information about their target market, develop and nurture leads. Many have tried to take on telemarketing tasks in-house, but there is little evidence that this practice actually provides a good return on investment. The biggest obstacle organizations …

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Use Telemarketing to Improve Your Customer Relationship Management Processes

Marketing takes many forms, but one of the most direct marketing tools you can find is telemarketing. Customer relationship management companies might think telemarketing misses the target, mostly because of their methodology when it comes to B2B telemarketing and all the different strategies that come to the table. It doesn’t have to be that confusing; …

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The Technology and Processes Behind the Success of Telemarketing Interviewing

If you still aren’t ready to invest in telemarketing as a means of getting better leads or more leads, gaining marketing insights or simply making more sales, you should consider the technology and processes that telemarketers use to bring you far more than you can by yourself. The reason so many companies see such an …

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