As a small business owner, you spin a lot of plates. On any given day, you may be working on payroll, taking a prospect to lunch and sharing a post on social media. After coaching your operations team and helping to update inventory, you barely have time to catch your breath. And all the while, you’re missing calls that are going to voice mail.
Missed opportunities are just one of the areas where small business owners like you are forced to make tough choices about how to spend your time. But there’s an easy way to remove some of the friction, allowing you to delegate one of the many hats you’re wearing and give you more time to manage and grow your business.
Outsourcing your inbound contact center can help you better accomplish all the tasks that require your personal involvement. Here are three benefits that small businesses gain when they outsource their contact center responsibilities:
Cost Savings: Your first reaction may be to think that you can’t afford to outsource, but it’s probably more likely that you can’t afford not to outsource. When you consider not only the salary of an employee but additional costs like benefits and onboarding, a new hire can become costly.
When you outsource your inbound contact center services, you pay for what you need. Maybe you simply need coverage on weekends and evenings, or to help manage a promotion or seasonal surge in calls. It’s affordable when you outsource.
The Ability to Capture Opportunities: When a call goes to voice mail, people are more likely to simply hang up. How many sales are missed or lost just by allowing your calls to go to voice mail?
By the time a customer calls, they’ve likely spent a lot of time getting to know your brand and your products. They’ve checked you out on social media. They’ve been on your website, and now they’re calling because they are close to making a decision. Do you really want to let that call go to voice mail?
Customized Programs: You’ve spent a lot of time, working countless hours to grow your business. You need a way to handle all of your calls, but it has to be in a way that consistently represents who you are as a company.
The right outsourcing provider for inbound contact center services will understand this, and develop a program that allows agents to act as an extension of your company. This means they will use a customized script (call guides) that includes the language you use when talking about your products and services.
Are you ready for a solution that allows you to focus on your core business, while also providing excellent service to your customers? Read more about inbound contact center services for small businesses, provided by Blue Valley Marketing.
Last Updated on September 14, 2023 by Ronen Ben-Dror