Key Reasons For Contractors to Outsource Their Inbound Contact Center Services

Don't miss out on a call that could lead to your next opportunity when you use inbound contact center services from Blue Valley Marketing.

As a contractor, you have a wide range of responsibilities. From meeting with potential customers to checking on job sites or managing inventory, your job involves a lot of roles. On any given day, your responsibilities as a contractor might include:

    • Ensuring safety regulations are followed on site at all times
    • Advising clients
    • Managing work teams, materials and equipment
    • Inspecting the quality of work done by employed workers and subcontractors
    • Maintaining accuracy in financial records
    • Managing applications for building permits and licenses
    • Creating schedules

You likely go through periods where it can be difficult to know where to put your energy and time. You want to finish projects and get paid, but there’s always the pressure to keep the pipeline full. Here are key reasons why it might make sense for you to outsource your calls to an inbound contact center services provider:

Capturing Opportunities: While you’re trying to juggle a lot of different responsibilities, the phone continues to ring. And you never know who may be on the other end of the line. Each of those calls may be a potential new opportunity, even one that ends up being a loyal customer for a lifetime.

You need to keep your projects moving, but not at the expense of following up on potential leads. The pressure to take every call can be formidable, but the ability to filter out calls that aren’t a good fit for your services is critical.

Connecting With Clients: Consistent communication with clients and prospects is important for your business but can often fall to the bottom of your list when you run out of time.  Outsourcing this will ensure this key piece for your business is always taken care of. At Blue Valley, we can not only take over your phone conversations, but we offer a multichannel approach through e-mail, chat or text which means you can connect with your clients with the method they prefer.

Covering Off-Hours Inquiries: You need time to check out and take a break, but the phone doesn’t stop ringing after 5 p.m. or on weekends. Coverage for evenings and weekends helps you ensure you never miss a call, without paying someone to monitor your phones. And more importantly, without giving up your time on the weekends with family and friends.

Customized Support: When you’re a general contractor, HVAC, electrician, plumber, carpenter, or any other type of contractor that needs to stay out on a billable job or wants to build long-term relationships with customers, you need inbound contact center services that offer a seamless extension of your company.

You need agents that are trained to sound like they are working right in your office, familiar with your industry and your specific company values. Partnering with an inbound contact center services provider that can offer a customized script, as well as a wide range of services for your company, including appointment scheduling, troubleshooting and service inquiries can be a key move for your business.

Blue Valley Marketing is an entirely U.S.-based, multichannel inbound contact center services provider. We offer the services that will help you capture every potential opportunity, without feeling like you can never take a break. Contact us today to learn more.

Last Updated on September 14, 2023 by Ronen Ben-Dror

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