Call Center Outsourcing Services Tailored to Your Needs

From enrolment and registration to financial aid and placement, higher education institutions deal with several queries from students and their parents. Wouldn’t it be great if someone else could handle queries and complaints while you focus on what you do best – developing campus policies to improve the student experience?

That’s precisely what Blue Valley Marketing delivers. Our affordable multi-channel contact center solutions are available 24/7/365, meaning no more missed opportunities to enroll and retain students. Our US-based call center agents are available round-the-clock to address student concerns via calls, email, text, and chat in real time.

Customized Call Center Solutions for Colleges and Universities

Students and parents need extensive support and guidance as they navigate the complex process of enrolling and paying for a higher education degree. It’s particularly important in today’s fast-evolving e-learning landscape. That, in turn, emphasizes the need for colleges and universities to invest in robust call center services.

Managing call center operations in-house is expensive, time-consuming, and not particularly scalable. And it can take a toll on student experience, making it difficult to retain them in the long run. In such a scenario, outsourcing your call center needs to a third-party provider is a more efficient alternative.

Educational institutions should not hand over student support to any random call center service provider. You need a trusted partner with extensive industry experience. At Blue Valley Marketing, we bring all that and more to the table with our US-based contact centers and professionally trained agents. We provide both inbound and outbound call center solutions.

We Are an Extension of Your On-Campus Departments

Be it admissions, financial aid, alumni office, or an ethics hotline, Blue Valley Marketing can serve as an extension to any department in your institution. Whether you want to outsource these functions completely to us or use our services to supplement your in-house student support operations, you have full control.

The best part?

Our call center technology seamlessly integrates with your on-campus systems. That means we can work in conjunction with any department at your institution to schedule appointments, update student data, submit support tickets, and more, all minus any hiccups. And our US-based agents will be there for your students round-the-clock, even on holidays and weekends.

Maximize Enrolment and Retention

Did you know that when businesses aren’t available to address queries from prospects, they risk losing 70% of new customer opportunities?

It holds true for colleges and universities too.

Every missed call from a prospective student or their parent is a missed business opportunity. Worse still, it can drive them to one of your competitors. In today’s higher education landscape, you can’t afford to lose potential students due to high call volumes, after hours or holiday calls.

Blue Valley Marketing helps you harness every new opportunity by ensuring prompt, real-time support. From capturing and addressing queries to finalizing enrolment and scheduling appointments, our agents handle it all. We strategically reconnect with students who haven’t completed their registration to minimize missed opportunities.

Simplified Pricing

Unlike other call center service providers, we provide a lucid fee structure with affordable, all-inclusive rates. You don’t have to pay extra to avail of after-hours services.

Customized Call Handling

We take the time to listen to you and understand your institution's needs, including call-handling workflows and system integrations. It allows us to create a contact center environment that meets your specifications.

Best-in-Class Agents

Our call center agents receive extensive training to understand the nuances of addressing questions and/or complaints from students and parents. They’re driven by the desire to help you improve student satisfaction and grow your business.

US Based Support

Rest assured that your call center operations will be handled by our extensive network of US-based contact centers.

Blue Valley is my exclusive telemarketing vendor. I appreciate the total package that they provide. From scripting and set up, to reporting and campaign management, right through to delivery of the final data files, everything has been 100% reliable, professional, and on time.

Eric Muench

Director of Audience Development @ Trade Press Media Group, Inc.

Testimonials

We Gaurantee Satisfaction

The entire Blue Valley team, are wonderful to work with. Whether it’s recommending new lists to try or ways to generate revenue for our other business areas, the Blue Valley Team is always so responsive and helpful in recommending best practices.

Mary Venianakis

Circulation/Audience Manager @ SME

Important things that matter to a business – value – service – quality – responsiveness, Blue Valley has consistently delivered for our publishing company in the many years we’ve been working with them. They’ve never missed the mark.

John R. Mansavage

Director of Marketing @ W.D. Hoard & Sons Company

I have worked with Blue Valley for many years. The company has always provided excellent service and a superior product. They have proven to be extremely flexible as we have done a wide variety of projects over the years.

Bruce A. Sprague

Owner @ The Sprague Group

Blue Valley Marketing has been working with us to testing some innovative ideas that are helping us to communicate with our customers in a more efficient way for the benefit of the customer. Also resulting in cost savings for Gardner.