Embracing Your Mission
At your educational institution, every student matters. You’re working to educate and inspire the next generation, and when you choose an outsourcing partner, it needs to be someone who will share your mission and understand your brand.
Communication is the fuel of an efficient admission process, and there may be times when high call volumes threaten your ability to meet the needs of all of your students and applicants.
The Support You Need
Colleges and universities are often flooded with seasonal calls according to application and admissions schedules. Blue Valley Marketing provides the contact center support you need during high call volume while delivering service and messaging that reflects the values of your learning institution.
From answering admissions requirement requests to assisting prospective students with financial aid applications or housing information, our agents enable your college or university to answer all requests efficiently. Services that Blue Valley Marketing can provide include enrollment, registration assistance, tech support and help desk and appointment scheduling.
At each stage of the school selection process, prospective students and their parents are evaluating their experiences with educational institutions. They are examining a number of factors, including technical support, responsiveness, clarity of information and the knowledge of your agents.
Blue Valley Marketing is entirely U.S.-based, offering a true multichannel solution. Your prospective students and their parents have the convenience of choosing between voice, text or email for a friendly, helpful conversation with our agents, who are trained to work as an extension of your in-house staff. We offer the customized experience your students want.
To learn more about our programs and pricing for inbound contact center services for educational institutions, contact us at Blue Valley Marketing.