Call Center Outsourcing Services Tailored to Your Needs
From enrolment and registration to financial aid and placement, higher education institutions deal with several queries from students and their parents. Wouldn’t it be great if someone else could handle queries and complaints while you focus on what you do best – developing campus policies to improve the student experience?
That’s precisely what Blue Valley Marketing delivers. Our affordable multi-channel contact center solutions are available 24/7/365, meaning no more missed opportunities to enroll and retain students. Our US-based call center agents are available round-the-clock to address student concerns via calls, email, text, and chat in real time.
Customized Call Center Solutions for Colleges and Universities
Students and parents need extensive support and guidance as they navigate the complex process of enrolling and paying for a higher education degree. It’s particularly important in today’s fast-evolving e-learning landscape. That, in turn, emphasizes the need for colleges and universities to invest in robust call center services.
Managing call center operations in-house is expensive, time-consuming, and not particularly scalable. And it can take a toll on student experience, making it difficult to retain them in the long run. In such a scenario, outsourcing your call center needs to a third-party provider is a more efficient alternative.
Educational institutions should not hand over student support to any random call center service provider. You need a trusted partner with extensive industry experience. At Blue Valley Marketing, we bring all that and more to the table with our US-based contact centers and professionally trained agents. We provide both inbound and outbound call center solutions.
We Are an Extension of Your On-Campus Departments
Be it admissions, financial aid, alumni office, or an ethics hotline, Blue Valley Marketing can serve as an extension to any department in your institution. Whether you want to outsource these functions completely to us or use our services to supplement your in-house student support operations, you have full control.
The best part?
Our call center technology seamlessly integrates with your on-campus systems. That means we can work in conjunction with any department at your institution to schedule appointments, update student data, submit support tickets, and more, all minus any hiccups. And our US-based agents will be there for your students round-the-clock, even on holidays and weekends.
Maximize Enrolment and Retention
Did you know that when businesses aren’t available to address queries from prospects, they risk losing 70% of new customer opportunities?
It holds true for colleges and universities too.
Every missed call from a prospective student or their parent is a missed business opportunity. Worse still, it can drive them to one of your competitors. In today’s higher education landscape, you can’t afford to lose potential students due to high call volumes, after hours or holiday calls.
Blue Valley Marketing helps you harness every new opportunity by ensuring prompt, real-time support. From capturing and addressing queries to finalizing enrolment and scheduling appointments, our agents handle it all. We strategically reconnect with students who haven’t completed their registration to minimize missed opportunities.
We Gaurantee Satisfaction
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