The Best Customer Call Center Outsourcing Solutions.

Blue Valley inbound & outbound call center services are accessible 365 days a year, 24 hours a day, 7 days a week.

We understand that securing the highest possible customer satisfaction is paramount for your business’s success. No matter when they call, e-mail, text, or chat, your clients will engage with a genuine, highly qualified US-based live contact center agent. Blue Valley Marketing provides exceptional call center solutions at the most affordable rates.

Request Your Free Setup Strategy ($500 Value)

6 Reasons to Outsource Your Call Center Services

Many companies, small and large alike, hold the firm belief that the best way to ensure a top-quality customer experience is to handle all call center processes and services in-house.

While this call center model does offer a wide range of benefits, there are also a wide array of benefits that outsourced call centers can provide, especially to rapidly growing companies who are struggling to keep up with client engagement demand.

We Provide Customer Service that Never Sleeps.

In today’s customer-centric environment, you must be available when customers need to contact you. Ensure Around the Clock, Real-Time Professional Coverage.

Customers demand exceptional service on their time. Most callers who land in your voicemail system do not leave a message. Businesses that are not available to address prospective clients’ inquiries miss out on 70% of new customer opportunities. Existing customers with issues or inquiries who cannot reach an agent on the first call will not recommend your business to others or repeat purchase your products/services.

Blue Valley Marketing allows you to show your customers how much you care about them by providing full coverage not only during business hours but also after hours and on weekends and holidays. Happy, satisfied customers translate to more business and higher profits.

Say Goodbye to Missed Opportunities

Every missed call represents missed opportunity. Missed business opportunities represent lost revenue, negatively impacting your bottom line. If prospects reach out and no one is there to address their needs immediately, they will move on to your competition. Even when a prospect leaves a message, reaching back out to them is costly and too often unsuccessful. When customers call with an inquiry or a problem, they expect a human to address their needs.

Having to wait is frustrating and often leads to bad reviews and loss of repeat business. Blue Valley can step in to provide you with the real-time voice prospects and clients alike desire. Our agents capture all inquiries, address challenges in real time, transfer calls when needed, place orders, schedule appointments, and so much more

Below are the real fully loaded costs of your in-house call center agents

Entry Level Customer Service Representative

General hiring costs: $6,000
Office space: $15,000
Software and hardware expenses: $3,000
Customer service management: $20,000
Employee salaries (with benefits): $65,000

$109,000.00

Total In-House Annual Investment

Mid-Range Customer Service Representative

General hiring costs: $12,000
Office space: $25,000
Software and hardware expenses: $3,000
Customer service management: $20,000
Employee salaries (with benefits): $95,000

$155,000.00

Total In-House Annual Investment

High-End Customer Service Representative

General hiring costs: $20,000
Office space: $45,000
Software and hardware expenses: $5,000
Customer service management: $40,000
Employee salaries (with benefits): $140,000

$250,000.00

Total In-House Annual Investment

We Are There When You Can’t Be, or Supplement Your Agents During Peak Times

It doesn’t matter whether you choose Blue Valley Marketing after hours, on weekends or holidays, or in conjunction with your staff supplementing overflow; we will pick up right where you left off. Our call center technology can integrate with your in-house system to submit support tickets, web-based scheduling, appointment-setting, record orders, address problems, answer inquiries, and so much more.

.Around the clock service built with your business in mind.

One Flat Rate

We provide simple, all-inclusive, affordable contact center solutions that any size company can afford. Other call centers charge you more for after-hours or have a complicated fee structure; we do not.

Call Handling Customized

Blue Valley Marketing collaborates with you to assess and address your objectives and create a contact center environment that meets your business requirements. During the onboarding process, we will learn if you require any call-handling changes, process customization solutions, or system integrations. We will do what it takes to become an integral part of your business.

Virtual Receptionist Capabilities

Our live receptionists are skilled customer service experts who have a strong desire to assist and support others. Blue Valley Marketing employs only enthusiastic representatives dedicated to addressing your customer requests and guiding clients through troubleshooting processes.

US Based Support

Blue Valley Marketing is an established provider of US-based call centers. Our goal is to offer US-based representatives that are familiar with your customers and your industry.

Blue Valley is my exclusive telemarketing vendor. I appreciate the total package that they provide. From scripting and set up, to reporting and campaign management, right through to delivery of the final data files, everything has been 100% reliable, professional, and on time.

Eric Muench

Director of Audience Development @ Trade Press Media Group, Inc.

Testimonials

We Gaurantee Satisfaction

The entire Blue Valley team, are wonderful to work with. Whether it’s recommending new lists to try or ways to generate revenue for our other business areas, the Blue Valley Team is always so responsive and helpful in recommending best practices.

Mary Venianakis

Circulation/Audience Manager @ SME

Important things that matter to a business – value – service – quality – responsiveness, Blue Valley has consistently delivered for our publishing company in the many years we’ve been working with them. They’ve never missed the mark.

John R. Mansavage

Director of Marketing @ W.D. Hoard & Sons Company

I have worked with Blue Valley for many years. The company has always provided excellent service and a superior product. They have proven to be extremely flexible as we have done a wide variety of projects over the years.

Bruce A. Sprague

Owner @ The Sprague Group

Blue Valley Marketing has been working with us to testing some innovative ideas that are helping us to communicate with our customers in a more efficient way for the benefit of the customer. Also resulting in cost savings for Gardner.