Call Center Outsourcing Costs

The outsourced call center is a major boon for businesses today. You get all the benefits of an effective inbound or outbound campaign without the high price tag.

Figuring out how much you’ll pay an outsourced call center depends on many factors. Blue Valley Marketing has broken down these for you!

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The General Costs of an Outsourced Call Center

Outsourced call centers generally work by an all-inclusive hourly rate. Expect to pay anywhere from $18 to $45 per hour depending on the type of service, hours of operation, scope of work, the number of reps needed, etc.

Once we establish these variables, all you need is simple math. For example, imagine hiring five full time US BASED call center representatives based on an all-inclusive rate of $28 per hour. If all five of them work for eight hours per day, seven days per week. That would be $1,568 per representative for a full week’s work, which adds up to a total of $7,840 per week. For the year you’ll be investing around $407,680 (for 5 people).

Keep in mind there are OTHER WAYS to pay a call center for their services. Ask us how..

What Attributes To Your Outsourced Call Center Costs?

Type of service required
· Expected Call Volume
· Times of operation
· Support Level/skills
· Omnichannel requirements
· Data management
· Technical support
· Management support
· Multilingual Support

Common Add-Ons To Think About

Quality Assurance :

Quality assurance gives you improved oversight on whether or not your products are serving your customers.

If quality control is an issue you’ve been struggling with, request this add-on.

Analytical Programs:

Do you need extra help determining KPIs or figuring out a game plan? Analytical programs consolidate your data into usable information.

Managerial Training

On-site and off-site training go a long way in keeping your business stable. It’s actually much more expensive to hire new people than to retain existing workers.

Basic Costs Of In-House Call Centers Break Down

ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE

General hiring costs: $6,000
Office space: $15,000
Software and hardware expenses: $3,000
Customer service management: $20,000
· Employee salaries (with benefits): $65,000

MID-RANGE CUSTOMER SERVICE REPRESENTATIVE

General hiring costs: $12,000
Office space: $25,000
Software and hardware expenses: $3,000
Customer service management: $20,000
Employee salaries (with benefits): $90,000

HIGH-END CUSTOMER SERVICE REPRESENTATIVE

General hiring costs: $20,000
Office space: $45,000
Software and hardware expenses: $5,000
Customer service management: $40,000
Employee salaries (with benefits): $140,000

Entry Level Customer Service Representative

General hiring costs: $6,000
Office space: $15,000
Software and hardware expenses: $3,000
Customer service management: $20,000
Employee salaries (with benefits): $65,000

$109,000.00

Total In-House Annual Investment

Mid-Range Customer Service Representative

General hiring costs: $12,000
Office space: $25,000
Software and hardware expenses: $3,000
Customer service management: $20,000
Employee salaries (with benefits): $95,000

$155,000.00

Total In-House Annual Investment

High-End Customer Service Representative

General hiring costs: $20,000
Office space: $45,000
Software and hardware expenses: $5,000
Customer service management: $40,000
Employee salaries (with benefits): $140,000

$250,000.00

Total In-House Annual Investment

Why Outsource Inbound Call Center Services?

Apart from cost reductions consider:

24×7 service for your customers
Offers flexibility and scalability
Stability and attractive IT policies
Expert support staff and management
Focus on core operations
No capital investments
Access to the latest technology and tools
Eliminates staffing issues and increases business continuity
Detailed reports on data analytics
The Basic Costs of an In-House Call Center

Put a Stop to On Hold.

We Provide Customer Service that Never Sleeps.

Around the clock service built with your business in mind.

One Flat Rate

We support simple, affordable call center solutions that any size company may afford. So, unwind. You are always under our 24/7 care. Other inbound call centers charge you more for after-hours, weekend, or holiday call answering, we don’t.

Call Handling Customized

The way they handle calls varies depending on the type of business. We'll collaborate with you to assess your objectives and create a contact center script around them during the onboarding process.

Virtual Receptionist Capabilities

Our live receptionists are skilled customer service experts that have a strong desire to assist others. Blue Valley Marketing only employs enthusiastic representatives to transfer sales leads and skilled consultants to guide clients through troubleshooting processes.

US Based Support

Blue Valley Marketing is an established provider of US-based call centers. Our goal is to offer US-based representatives that are familiar with your customers and your industry.

Blue Valley is my exclusive telemarketing vendor. I appreciate the total package that they provide. From scripting and set up, to reporting and campaign management, right through to delivery of the final data files, everything has been 100% reliable, professional, and on time.

Eric Muench

Director of Audience Development @ Trade Press Media Group, Inc.

Testimonials

We Gaurantee Satisfaction

The entire Blue Valley team, are wonderful to work with. Whether it’s recommending new lists to try or ways to generate revenue for our other business areas, the Blue Valley Team is always so responsive and helpful in recommending best practices.

Mary Venianakis

Circulation/Audience Manager @ SME

Important things that matter to a business – value – service – quality – responsiveness, Blue Valley has consistently delivered for our publishing company in the many years we’ve been working with them. They’ve never missed the mark.

John R. Mansavage

Director of Marketing @ W.D. Hoard & Sons Company

I have worked with Blue Valley for many years. The company has always provided excellent service and a superior product. They have proven to be extremely flexible as we have done a wide variety of projects over the years.

Bruce A. Sprague

Owner @ The Sprague Group

Blue Valley Marketing has been working with us to testing some innovative ideas that are helping us to communicate with our customers in a more efficient way for the benefit of the customer. Also resulting in cost savings for Gardner.