Hospitality Call Center Services

Blue Valley Marketing is a multichannel inbound contact center, which means convenience and flexibility for your customers. They choose their preferred method for getting in contact with you, including voice, text, email and messaging. In addition, it’s easy to scale services up or down depending on promotions or seasonality.

Start offering the hospitality call center services of your dreams!

Claim Your Free Setup Strategy ($500 Value)

happy call center employees

Creating Excellent Guest Experiences

There’s no schedule to hospitality; it’s a never-ending dedication to meeting your customers’ expectations. Just as you fulfill a request, serve a meal or finish an event, there’s another one right behind it.

Top it all off with a ringing phone, a jammed email inbox or an unanswered text message, and you’ve got a high-stress work environment. But there’s a solution.

Helping You Create the Ideal Experience

Whether you run a bed-and-breakfast, an event-planning business, a restaurant or an event venue or hotel, the constant pace can take a toll on your staff. And in order to maintain your place in your market, you have to uphold a certain level of service and friendliness.

At Blue Valley Marketing, our completely U.S.-based agents provide the helpful service you would offer if you were able to answer every call yourself. We act as an extension of your brand, with a friendly greeting, listening carefully to your customers’ requests. In addition, we are a multichannel inbound contact center, so whether your guests prefer email, text, or a phone call, they will receive unparalleled assistance.

smiling call center service agent

Benefits You’ll Appreciate

We provide the extra support you need, with the flexibility to scale contact center services up and down as needed to serve your guests.

The travel, leisure, and hospitality industries are particularly sensitive to seasonal changes, with high volumes during the summer and holidays. We provide the extra support you need, with the flexibility to scale contact center services up and down as needed to serve your guests. Best of all, your guests enjoy an excellent experience as we assist them with booking services, cancellations, and travel assistance.

With phone calls handled quickly and efficiently by Blue Valley Marketing, your employees will have more time to attend to the needs and requests of your in-person guests. When it’s your busy season, your guests will marvel at the efficiency and hospitality they receive throughout their experience.

To learn more about how Blue Valley Marketing can help you create the ideal experience for your guests, contact us for program pricing and details.

eric muench
Blue Valley is my exclusive telemarketing vendor. I appreciate the total package that they provide. From scripting and set up, to reporting and campaign management, right through to delivery of the final data files, everything has been 100% reliable, professional, and on time.
Eric Muench
Director of Audience Development @ Trade Press Media Group, Inc.

We Gaurantee Satisfaction

The entire Blue Valley team, are wonderful to work with. Whether it’s recommending new lists to try or ways to generate revenue for our other business areas, the Blue Valley Team is always so responsive and helpful in recommending best practices.
mary venianakis
Mary Venianakis
Circulation/Audience Manager @ SME
Important things that matter to a business – value – service – quality – responsiveness, Blue Valley has consistently delivered for our publishing company in the many years we’ve been working with them. They’ve never missed the mark.
john mansavage
John R. Mansavage
Director of Marketing @ W.D. Hoard & Sons Company
I have worked with Blue Valley for many years. The company has always provided excellent service and a superior product. They have proven to be extremely flexible as we have done a wide variety of projects over the years.
bruce sprague
Bruce A. Sprague
Owner @ The Sprague Group
Blue Valley Marketing has been working with us to testing some innovative ideas that are helping us to communicate with our customers in a more efficient way for the benefit of the customer. Also resulting in cost savings for Gardner.
mary leiphart
Mary Leiphart
Audience Development Director @ Gardner Business Media, Inc.
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Claim Your Free Setup Strategy ($500 Value)