Government Call Center

At Blue Valley Marketing, we understand the challenge of wanting to provide excellent experiences but being limited by a budget.

When you choose Blue Valley Marketing as Your government call center, you get the benefit of customized call center services for government agencies that allow every call to be answered by a completely U.S.-based contact center, while allowing your agency the time to work uninterrupted.

Claim Your Free Setup Strategy ($500 Value)

Equipping Governments to Serve

In recent years, businesses have been striving to improve the customer experience with agile technology and convenient features. Now governments can keep the pace, with contact center services that allow their inquiries, complaints and comments to be responded to in a timely and friendly manner.

When the phone is ringing constantly, it can be challenging for government agencies to accomplish their goals and stick to a project timeline. While you want every call answered personally, it can be challenging to connect with every person on a tight budget.

The Value of Inbound Marketing for Government Agencies

Inbound marketing contact center services help ensure that your calls are prioritized, whether you are at the federal, state or local level of government. Even with a limited budget, contact center services are a cost-efficient way to improve the experiences of your callers.

Private companies are investing in technology that allows them to offer superior customer experiences, but now the same trend is within reach for government agencies. First-call resolution will improve as you have trained agents working on a customized program that embraces your priorities and utilizes your policies for handling calls just the same way you would if they were in-house.

Meeting Expectations

No matter what area of the government your agency is located, Blue Valley has the experience to represent your organization, from utilities and environmental protection to defense and housing.

Today it is considered unthinkable to stay on hold for 30 minutes or more to talk to a representative, yet that’s the experience many governments are forced to offer. While technology makes it possible to avoid these kinds of wait times, it’s even more about the convenient experiences your callers receive.

Blue Valley Marketing offers a truly multichannel solution, with your residents able to contact you via a variety of formats, from email and chat to voice and text messaging. Blue Valley also offers customized scripts, so that if there are sensitive issues that your government is addressing, your residents will receive a consistent message.

Blue Valley is my exclusive telemarketing vendor. I appreciate the total package that they provide. From scripting and set up, to reporting and campaign management, right through to delivery of the final data files, everything has been 100% reliable, professional, and on time.

Eric Muench

Director of Audience Development @ Trade Press Media Group, Inc.

Testimonials

We Gaurantee Satisfaction

The entire Blue Valley team, are wonderful to work with. Whether it’s recommending new lists to try or ways to generate revenue for our other business areas, the Blue Valley Team is always so responsive and helpful in recommending best practices.

Mary Venianakis

Circulation/Audience Manager @ SME

Important things that matter to a business – value – service – quality – responsiveness, Blue Valley has consistently delivered for our publishing company in the many years we’ve been working with them. They’ve never missed the mark.

John R. Mansavage

Director of Marketing @ W.D. Hoard & Sons Company

I have worked with Blue Valley for many years. The company has always provided excellent service and a superior product. They have proven to be extremely flexible as we have done a wide variety of projects over the years.

Bruce A. Sprague

Owner @ The Sprague Group

Blue Valley Marketing has been working with us to testing some innovative ideas that are helping us to communicate with our customers in a more efficient way for the benefit of the customer. Also resulting in cost savings for Gardner.

Mary Leiphart

Audience Development Director @ Gardner Business Media, Inc.

Our clients

Claim Your Free Setup Strategy ($500 Value)