We will Lower Your Cost of Operation, Eliminate Staffing Challenges and Increase Customer Satisfaction.

Blue Valley Marketing (BVM) delivers exceptional call center solutions, offering savings of up to 20% compared to domestic options.

Based in the U.S. Midwest, where call center roles are regarded as career opportunities, Blue Valley Marketing excels in pairing exceptional agents with outstanding customer service skills, setting us apart from the competition.

We provide comprehensive 24/7/365 Inbound and Outbound Omnichannel call center services.

For businesses where peak customer satisfaction and loyalty are essential to success, reaching out to Blue Valley Marketing is your next best move.

Achieve savings of $50,000 or more per agent.

The cost of staffing a call center in the US has skyrocketed over the past decade. Why continue to pay $28/hr – $65/hr per hour to agents who may last only 6 – 12 months before having to invest thousands more to identify and train their replacement? Here’s a comprehensive, fully loaded costs Analysis.

Entry Level Customer Service Representative

General hiring costs: $6,000
Office space: $15,000
Software and hardware expenses: $3,000
Customer service management: $20,000
Employee salaries (with benefits): $65,000

$109,000.00

Total In-House Annual Investment

Mid-Range Customer Service Representative

General hiring costs: $12,000
Office space: $25,000
Software and hardware expenses: $3,000
Customer service management: $20,000
Employee salaries (with benefits): $95,000

$155,000.00

Total In-House Annual Investment

High-End Customer Service Representative

General hiring costs: $20,000
Office space: $45,000
Software and hardware expenses: $5,000
Customer service management: $40,000
Employee salaries (with benefits): $140,000

$250,000.00

Total In-House Annual Investment

Overcome staffing challenges.

Inadequate staffing, characterized by a lack of consistent, well-trained agents, leads to increased customer wait times and decreased first-call resolution rates, significantly raising the risk of losing business. Addressing staffing challenges in your in-house call center is essential to preserving customer satisfaction, trust, and loyalty.

An understaffed call center puts undue stress on your current agents, leading to increased burnout and turnover rates, which further escalates costs.

Eliminate turnover costs.

We ensure a comprehensive onboarding process that adheres strictly to your company’s requirements and guidelines. Additionally, our agents receive ongoing training and development opportunities, enhancing their knowledge, job satisfaction, and performance.

Blue Valley Marketing is located in Midwest, where call center agents are paid better than in many other respected professions. Working at our call center represents a solid, respectable long-term career opportunity. That’s why people love to join our team, and it’s why our turnover is so low.

Boost customer satisfaction by 20%

Operating an in-house call center is not your core business, and in the US, it's becoming more and more costly. Blue Valley Marketing enhances customer satisfaction by providing highly trained agents, fast response rates, and first-call resolutions at a lower cost. We focus on continuous training, advanced routing, and the latest technology, reinforced by a customer-first approach. This strategy leads to a highly effective, customer-focused call center that significantly improves customer satisfaction.

Eliminate Missed Opportunities for Good

In today's customer-centric world, being available across all channels 24/7 is essential. Every missed call is a potential lost opportunity, as customers demand immediate, exceptional service. Without real-time support, 70% of new customer opportunities might be missed, and unsatisfied existing customers are less likely to recommend or repurchase. Blue Valley Marketing offers real-time, around-the-clock professional coverage, ensuring every call is promptly answered by knowledgeable agents ready to meet customer needs, preventing missed opportunities and boosting your bottom line.

Blue Valley is my exclusive telemarketing vendor. I appreciate the total package that they provide. From scripting and set up, to reporting and campaign management, right through to delivery of the final data files, everything has been 100% reliable, professional, and on time.

Eric Muench

Director of Audience Development @ Trade Press Media Group, Inc.

Testimonials

We Gaurantee Satisfaction

The entire Blue Valley team, are wonderful to work with. Whether it’s recommending new lists to try or ways to generate revenue for our other business areas, the Blue Valley Team is always so responsive and helpful in recommending best practices.

Mary Venianakis

Circulation/Audience Manager @ SME

Important things that matter to a business – value – service – quality – responsiveness, Blue Valley has consistently delivered for our publishing company in the many years we’ve been working with them. They’ve never missed the mark.

John R. Mansavage

Director of Marketing @ W.D. Hoard & Sons Company

I have worked with Blue Valley for many years. The company has always provided excellent service and a superior product. They have proven to be extremely flexible as we have done a wide variety of projects over the years.

Bruce A. Sprague

Owner @ The Sprague Group

Blue Valley Marketing has been working with us to testing some innovative ideas that are helping us to communicate with our customers in a more efficient way for the benefit of the customer. Also resulting in cost savings for Gardner.

Mary Leiphart

Audience Development Director @ Gardner Business Media, Inc.

Our clients

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