Artificial intelligence – or AI in short – is the most common and popular go-to technology of the present. Anyone who denies this claim is simply unaware of the possibilities this piece of technology has to offer. Within the next couple of years, the global AI market is expected to reach a value of over …
Efficient customer service and lead generation are critical to every business. They play a significant role in attracting new customers and retaining existing ones. Effective customer care and support involve numerous responsibilities, including promptly responding to customer queries and complaints and providing excellent service that meets and exceeds their expectations. Ensuring this allows businesses to …
Understanding Call Center Service Level Standards Read More »
Call centers have become indispensable to businesses in today’s fast-paced and competitive landscape. They are valuable assets for customer support, lead generation, lead nurturing, and sales. Call centers help businesses in several ways. They provide a convenient and efficient way for customers to communicate with the company. This can be for several purposes, including general …
How to Determine Whether the Outsourcing Quote Offered by a Call Center Is Worth It Read More »
Call centers are a practical bridge between your company and your consumer base. Outsourcing call center services is how you scale your business to remain competitive. Did you know at least 58% of customers contacted customer service at some point in 2020? Call centers ensure your business provides the most frictionless buyer’s journey possible. Outsourcing …
How Much Does It Cost to Outsource Call Center Services? Read More »
A power dialer offers a personalized and evolved experience for your outbound campaigns and assists you in reaching new growth.
Market competition between businesses has arguably never been more intense, meaning that everyone needs to effectively employ all of the best possible techniques to attract prospective customers and encourage sales. While business-to-business (B2B) telemarketing may seem a bit old-fashioned, it’s still one of the best methods businesses can use to help promote sales and develop …
B2B Telemarketing: An Essential Guide to Great Performance Read More »
If you want to generate leads with your content, you’ll need the right content distribution strategy. There is a wide range of ways to distribute and promote your content, from PPC advertisements and social media to email and guest posts. However, there’s an often overlooked method of content distribution that can be extremely effective: Telemarketing …
Telemarketing Content Distribution: a Perfect Pair Read More »
Settling the Score on Inbound vs. Outbound Marketing Proponents of inbound marketing often state that outbound marketing is disruptive, interruptive and non-permissive. However, what these inbound marketing supporters fail to see is that more than half of marketers see outbound as their number one source of acquiring leads. The inbound vs. outbound marketing debate will …
Inbound vs. Outbound Marketing: Is One Better Than the Other? Read More »
It DoesnÂ’t Have to be Inbound vs. Outbound Marketing; They Can Work Together If youÂ’re like other marketers in the B2B space, you have been putting a focus on your social media, SEO and content creation aimed at generating more productive inbound marketing action. There seems to have evolved a bit of an inbound vs. …
Inbound vs. Outbound Marketing: Is One Better Than the Other? Now that weÂ’re firmly planted in the 21st century, you need a marketing strategy that works with present-day realities. Relying on past methods isnÂ’t enough. Yet many businesses are finding that abandoning proven strategies for the sake of new channels doesnÂ’t always produce satisfying results. …
Addressing the Inbound vs. Outbound Marketing Dilemma Read More »
Utilizing Telemarketing for Reactivation Efforts While efforts to pull in new customers should always be a priority in your marketing strategy; it is important for every organization to also focus on the reactivation of old customers. ItÂ’s less costly to bring back old customers than to attract new ones but you must be strategic in …
The upsell and cross sell are generally two propositions that people donÂ’t want to listen to. In fact, theyÂ’ll take that time to think of a polite way to end the call quickly. AchieveGlobalÂ’s survey on the matter revealed that around 40 percent of respondents actually get annoyed during these interactions. There is something for …
Knowing When to Offer the Cross Sell Takes Expertise Read More »
Our telemarketing representatives have less than 30 seconds to deliver a clear message and define the benefits a new subscriber should consider if he/she were to say “Yes, I want to receive your publication”. If our rep did not successfully portray the value, or adequately motivate the prospective subscriber to say YES, they are facing …
