Outbound Call Center

Understanding Call Center Service Level Standards

Call Center Service Level Standards

Efficient customer service and lead generation are critical to every business. They play a significant role in attracting new customers and retaining existing ones.  Effective customer care and support involve numerous responsibilities, including promptly responding to customer queries and complaints and providing excellent service that meets and exceeds their expectations. Ensuring this allows businesses to …

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How to Determine Whether the Outsourcing Quote Offered by a Call Center Is Worth It

Call center outsourcing quote

Call centers have become indispensable to businesses in today’s fast-paced and competitive landscape. They are valuable assets for customer support, lead generation, lead nurturing, and sales.  Call centers help businesses in several ways. They provide a convenient and efficient way for customers to communicate with the company. This can be for several purposes, including general …

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How Much Does It Cost to Outsource Call Center Services?

Happy call center employee

Call centers are a practical bridge between your company and your consumer base. Outsourcing call center services is how you scale your business to remain competitive. Did you know at least 58% of customers contacted customer service at some point in 2020? Call centers ensure your business provides the most frictionless buyer’s journey possible. Outsourcing …

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B2B Telemarketing: An Essential Guide to Great Performance

Shallow Focus of Woman Working in a Call Center

Market competition between businesses has arguably never been more intense, meaning that everyone needs to effectively employ all of the best possible techniques to attract prospective customers and encourage sales. While business-to-business (B2B) telemarketing may seem a bit old-fashioned, it’s still one of the best methods businesses can use to help promote sales and develop …

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Telemarketing Content Distribution: a Perfect Pair

Man talking about content distribution

If you want to generate leads with your content, you’ll need the right content distribution strategy. There is a wide range of ways to distribute and promote your content, from PPC advertisements and social media to email and guest posts. However, there’s an often overlooked method of content distribution that can be extremely effective: Telemarketing …

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Inbound vs. Outbound Marketing: Is One Better Than the Other?

Settling the Score on Inbound vs. Outbound Marketing Proponents of inbound marketing often state that outbound marketing is disruptive, interruptive and non-permissive. However, what these inbound marketing supporters fail to see is that more than half of marketers see outbound as their number one source of acquiring leads. The inbound vs. outbound marketing debate will …

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Addressing the Inbound vs. Outbound Marketing Dilemma

Inbound vs. Outbound Marketing: Is One Better Than the Other? Now that we’re firmly planted in the 21st century, you need a marketing strategy that works with present-day realities. Relying on past methods isn’t enough. Yet many businesses are finding that abandoning proven strategies for the sake of new channels doesn’t always produce satisfying results. …

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Knowing When to Offer the Cross Sell Takes Expertise

The upsell and cross sell are generally two propositions that people don’t want to listen to. In fact, they’ll take that time to think of a polite way to end the call quickly. AchieveGlobal’s survey on the matter revealed that around 40 percent of respondents actually get annoyed during these interactions. There is something for …

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