Call centers are a practical bridge between your company and your consumer base. Outsourcing call center services is how you scale your business to remain competitive. Did you know at least 58% of customers contacted customer service at some point in 2020? Call centers ensure your business provides the most frictionless buyer’s journey possible. Outsourcing …
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Many companies, small and large alike, hold the firm belief that the best way to ensure a top-quality customer experience is to handle all call center processes and services in-house. While this call center model does offer a wide range of benefits, there are also a wide array of benefits that outsourced call centers can …
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The stakes couldn’t possibly be higher. When it comes to meeting customer needs in a timely manner with precision and accuracy, no industry is more demanding than financial services. The challenges are numerous: The digital world has changed the timing of requests; whereas in past decades, customers expected to talk with an agent during business …
Why Inbound Contact Center Services Are a Good Fit for the Finance Industry Read More »
As a nonprofit organization, you never take for granted the generosity of your donors. But as much as you appreciate them, you can’t always handle the flood of calls. Donations don’t come in on a timed schedule; you’ve got to adapt and adjust your operations to take advantage of the opportunity. You rely on those …
Never Miss a Donation With Contact Center Services Read More »
Timely and accurate communication is critical in healthcare. Your team is under constant pressure to be a bridge between healthcare providers and patients, as well as between multiple providers as they coordinate care for patients. A delay in communication can have drastic consequences. Even if it’s not a matter of life or death, a patient …
Experts estimate that the average person owns between eight and twelve cars in a lifetime. For the automotive industry, that means that you’re not just thinking about meeting needs today. Every time you sell, repair or service a car, you’re building a relationship, hoping to support your customer’s automotive needs in the future. Don’t Miss …
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The insurance industry is complex. Customers know less about the specific products you offer, and much more about the customer experience they receive when they contact your company. At the heart of the best customer experiences is an agent that can put your customer at ease. When looking for a way to protect their …
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As a contractor, you have a wide range of responsibilities. From meeting with potential customers to checking on job sites or managing inventory, your job involves a lot of roles. On any given day, your responsibilities as a contractor might include: Ensuring safety regulations are followed on site at all times Advising clients Managing work …
Key Reasons For Contractors to Outsource Their Inbound Contact Center Services Read More »
The customer is at the heart of your business values. And your company is dedicated to creating fantastic products and services as you offer the most amazing customer experience. But, the quality of that experience relies on a wide array of factors that need continual consideration and examination as businesses change and grow. In the …
Understanding, Supporting, & Improving Customer Experience Read More »
When you invest in outbound marketing, such as traditional television and radio advertisements or promotional mailers, you’re forced to wait and see whether any potential customers will respond. You generally have no idea whether any efforts were effective. That’s why many B2C companies turn to inbound marketing. There’s a belief that inbound marketing is the …
As a small business owner, you spin a lot of plates. On any given day, you may be working on payroll, taking a prospect to lunch and sharing a post on social media. After coaching your operations team and helping to update inventory, you barely have time to catch your breath. And all the while, …
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Taking care of existing customers or trying to drum up new business: that’s the constant debate for B2B companies looking for ways to maximize their revenue. When it comes to both business development and customer experiences, it would be ideal if there were a dedicated set of employees, always ready to help customers and capture …
Critical Ways Inbound Contact Centers Benefit B2B Companies Read More »
Merrillville, IN. (November 6, 2017): Blue Valley continues to grow and is pleased to announce a new 60-seat call center located in Merrillville, which opened October 8. Hours of operation for the new center are 7:30 a.m. to 4:30 p.m., Monday through Friday. Located at 8585 Broadway, the building also has tenants such as Chase …
Settling the Score on Inbound vs. Outbound Marketing Proponents of inbound marketing often state that outbound marketing is disruptive, interruptive and non-permissive. However, what these inbound marketing supporters fail to see is that more than half of marketers see outbound as their number one source of acquiring leads. The inbound vs. outbound marketing debate will …
Inbound vs. Outbound Marketing: Is One Better Than the Other? Read More »
It DoesnÂ’t Have to be Inbound vs. Outbound Marketing; They Can Work Together If youÂ’re like other marketers in the B2B space, you have been putting a focus on your social media, SEO and content creation aimed at generating more productive inbound marketing action. There seems to have evolved a bit of an inbound vs. …
Inbound vs. Outbound Marketing: Is One Better Than the Other? Now that weÂ’re firmly planted in the 21st century, you need a marketing strategy that works with present-day realities. Relying on past methods isnÂ’t enough. Yet many businesses are finding that abandoning proven strategies for the sake of new channels doesnÂ’t always produce satisfying results. …
Addressing the Inbound vs. Outbound Marketing Dilemma Read More »
Every marketer has likely heard the familiar argument about which one is better: inbound or outbound marketing strategies? Getting overwhelmed with advice and information is easy. Knowing which strategies to use is not. Should you focus on talking directly to leads, creating flashy signage, going all digital, or something else? Both of these marketing strategies …
Our telemarketing representatives have less than 30 seconds to deliver a clear message and define the benefits a new subscriber should consider if he/she were to say “Yes, I want to receive your publication”. If our rep did not successfully portray the value, or adequately motivate the prospective subscriber to say YES, they are facing …
